{"id":4000,"date":"2024-07-03T15:44:50","date_gmt":"2024-07-03T13:44:50","guid":{"rendered":"https:\/\/www.dralimilano.it\/?page_id=4000"},"modified":"2025-10-22T13:22:12","modified_gmt":"2025-10-22T11:22:12","slug":"garanzia","status":"publish","type":"page","link":"https:\/\/www.dralimilano.it\/en\/garanzia\/","title":{"rendered":"Warranty"},"content":{"rendered":"

Service and warranty<\/b><\/h3>\n

DRALI warrants that its frames are free of manufacturing or material defects when purchased from an authorized dealer. To make a claim within the warranty period, contact the same dealer from whom the purchase was made and return the product.<\/p>\n

<\/h3>\n

Warranty conditions<\/b><\/h3>\n

Cicli Drali Milano Srl guarantees its frames, when purchased from authorized DRALI dealers, to be free of manufacturing or material defects for:<\/p>\n

    \n
  • Dieci anni dalla data di acquisto al dettaglio se, entro 30 giorni dall'acquisto, viene registrato sul sito www.dralimilano.it.<\/li>\n
  • Two years if not registered within thirty days of purchase or for replacement products under warranty.<\/li>\n<\/ul>\n

    Frames recognized as defective by Cicli Drali Milano Srl under the terms of this warranty will be repaired or replaced, at DRALI's discretion. In case of NON availability of the original product, the replacement will be made with a similar product of equivalent value. Remember that DRALI warranty covers any aesthetic and\/or paint defects for 12 months (1 year).<\/p>\n

    Products of other companies, mounted on DRALI bicycles, are covered by the warranties of their respective manufacturers, to which we refer.<\/p>\n

    This warranty does not cover:<\/p>\n

      \n
    • Products without a fiscal document of purchase (receipt or invoice)<\/li>\n
    • products not purchased from an authorized DRALI dealer<\/li>\n
    • Products whose identification codes have been removed, altered, erased or made illegible<\/li>\n
    • normal wear and tear (including fatigue)<\/li>\n
    • Damage caused by abuse or misuse, improper assembly (e.g., incorrect tightening torques), incorrect or insufficient maintenance, accidents, blows, corrosion, use of aggressive cleaners, use of non-toxic compatible products, improperly performed repairs, and, more generally, anything that does not constitute a manufacturing defect<\/li>\n
    • products that have reached the natural end of their useful life cycle<\/li>\n
    • The effects of UV exposure (fading, yellowing), including fluorescent colors<\/li>\n
    • the effects of the saline environment<\/li>\n
    • repainted products (even partially)<\/li>\n
    • products that have undergone changes<\/li>\n
    • transport damage (carrier's liability)<\/li>\n
    • Aesthetic defects that were easily detectable when the product was purchased<\/li>\n
    • the labor required for replacement<\/li>\n<\/ul>\n

      This warranty applies only to the original purchaser and is not transferable. This warranty is expressly limited to the repair or replacement of the defective product which is the sole remedy under warranty.<\/p>\n

      Cicli Drali Milano Srl is not liable for consequential or incidental damages. This is the only conventional warranty in effect for the product purchased and any additional, implied or implied warranties are specifically excluded. When a product is repaired or replaced under warranty free of charge, the replacement product has a new warranty. In addition, when a product is replaced under warranty, the replaced product becomes the property of Cicli Drali Milano Srl. Any dispute relating to the warranty, purchase and use of DRALI products shall be governed by Italian law; the place of jurisdiction shall be Milan, Italy.\u00a0<\/span><\/p>\n

      <\/h3>\n

      Extend the duration of the warranty<\/b><\/h3>\n

      To obtain a 10-year warranty on a DRALI chassis, fill out the following form:<\/p>\n

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